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Ordering

Ordering with Blue Valley Cabinets

To ensure accuracy and a smooth fulfillment process, all orders must follow the steps below:

🧾 Invoice Confirmation & Payment

  • All orders must be confirmed in writing and converted from their original estimate into a finalized invoice.

  • Full payment is required before an order is submitted to our warehouse for fulfillment.

  • Applicable sales tax will be added and clearly shown at the bottom of your invoice.

📦 Backorders & Stock Availability

  • If an item is out of stock, you will be notified by email with options to:

    • Choose an alternative item

    • Approve a backorder (we’ll cover the backorder shipping costs)

📲 How to Place an Order

  • Orders must be submitted via one of the following methods:

    • Email: info@bluevalleycabinets.ca

    • In-person at our Burnaby showroom

    • Online portal 

  • Please note: We do not accept orders over the phone to ensure order accuracy.

Questions?

If you have any questions about placing your order or need support, please reach out directly to your Blue Valley Cabinets sales representative.

Delivery

Delivery Information

Blue Valley Cabinets proudly offers delivery throughout British Columbia, directly to residential addresses and job sites.

🚚 What to Expect

  • You will receive a delivery confirmation 24 hours in advance, including an estimated time window.

  • Please note that delivery windows may shift due to traffic, weather, or other unforeseen circumstances. We appreciate your patience.

📦 Delivery Location & Access

  • Standard delivery includes curbside, dock, or garage drop-off only.

  • If you require white glove or inside delivery, please request this in advance. An additional $150 service fee will apply.

  • Our team is not authorized to unbox or assemble cabinets due to time restrictions.

📋 Upon Delivery

  • An adult (18+ years old) must be present to receive the delivery and sign off.

  • Our team will provide a packing slip listing all delivered items.

  • Please check the delivery carefully:

    • Compare the items to your packing slip.

    • Mark any missing or visibly damaged items on the driver’s copy.

    • You may unbox any item that appears damaged for further inspection.

  • Our team will take photos at delivery for record-keeping.

🔔 Important: Once the delivery is signed for, Blue Valley Cabinets is not responsible for any missing items not noted at the time of delivery.

🕒 Concealed Damage

  • You have 48 hours after delivery to report any hidden damage not visible at drop-off.

👷‍♂️ Our Commitment

Our uniformed delivery crew will arrive with professionalism, care, and respect for your home or job site. They will assess the delivery area and ensure items are handled safely.