Refund Policy

Last updated: [2026-03-31]

If you are not satisfied with your purchase, you may return it to our warehouse.

To be eligible for a return, a return authorization must be requested within 30 days of the invoice date. All cabinets and accessories must be in the same condition as received, in original packaging, and accompanied by proof of purchase (invoice or sales order).

All return requests will begin the review process once a completed Return Request has been submitted to our Customer Service team at:
📧 info@bluevalleycabinets.ca
or directly to your sales representative

Return Conditions

• A 20% restocking fee applies to all non-assembled cabinets and accessories
• Assembled cabinets are non-returnable
• Custom, special-order, or modified items are non-returnable
• All returns are subject to inspection and approval

Return Process

Once your return is approved:

• You may choose:
  
  • Store credit (recommended for contractors)
  • Replacement items
  • Refund to original payment method

All returned items must be delivered to our warehouse before any refund or replacement is processed.

Refund Processing

• Refunds are processed after inspection and approval
• Credit card refunds may take 7–14 business days to appear
• Store credit will be issued within 48 hours after inspection

Shipping & Costs

• Customers are responsible for arranging return shipping
• Shipping costs are non-refundable
• Return shipping costs will be deducted from refunds (if applicable)

Important Notes

• No returns will be accepted after 30 days from invoice date
• This policy applies only to purchases made through Blue Valley Cabinets Canada

Contact

If you have any questions, please contact us:
📧 info@bluevalleycabinets.ca
📍 Burnaby, BC (Showroom & Warehouse)